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FAQ

Shipping

How much does shipping cost?

Shipping is FREE 🥳

I just placed an order! When will it ship?

Your order will ship via Overnight or 2nd Day Air. Expect between 1-3 business days once the order is placed!

How are the products packaged and shipped?

Our product assortment comes frozen in a recyclable carton box. They are shipped in an insulated liner with dry ice to keep frozen. If some dry ice remains in the package, DO NOT TOUCH WITH BARE HANDS.

What shipping service do you use?

All orders currently ship with UPS.

Where can I find my tracking number?

Your tracking number will be emailed (or text, if selected) to you as soon as the order ships. Get excited!

I have an issue with my shipping. Is there someone I can reach out to?

Any question, concern or issue you have with your shipping, please reach out to hello@savorly.us and we will reply within a few hours.

Orders

My frozen order arrived melted. Is it ok to eat?

If the package is unfrozen upon arrival, please discard the product and contact us at hello@savorly.us with your order number in the subject line. Don’t panic, we will take care of you!

How do I apply a discount code to my order?

During the checkout process, click on “Add a discount code or gift card” to enter any discounts or credits.

Where else can I buy your products?

Our products are available online and in-store. All our products are available here, on savorly.us! In addition, you can use our store locator to find them in a grocery store near you!

Baking Instructions

Baking Instructions

Please consult our baking/cooking instructions on the back of the product for how to prepare each product.

How long does it take to bake your products?

Our products go straight from the freezer to the preheated oven and take about 18-20 minutes (depending on the product) to bake in a conventional oven.

How do I get the best result?

Place the product in the center of the preheated oven using baking paper. Treat yourself to a nice glass of rosé while they bake.

Can I cook Savorly in the airfryer?

The Gratins can be cooked in the airfryer! We suggest baking them at 390 degrees for 15 minutes in an air fryer.

Can I cook Savorly in the microwave?

No. We do not recommend cooking our products in a microwave. The puff pastry will not rise properly, and you’ll likely to be disappointed!

Product

Do Savorly products contain GMOs?

All of our products are non-GMO

Do Savorly add any preservatives or artificial flavors?

No. All our products are with no artificial flavor, color, or preservatives.

What does it mean “may contain” or “made in a facility” with allergens?

This indicates that while the product does not contain the allergen as an ingredient, it is produced in a facility where this ingredient is used. Such products may contain trace amounts of allergens that can still be harmful to those who are allergic.
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